Subject	Some customers aren't going to want to demand compensation
Posted by	PhishZ on February 10, 2005 at 3:37 PM
	This message has been viewed 42 times.
In Reply To	Turns out after my investigation. posted by Russell@Z1 on February 10, 2005 at 03:22 PM
Message	They just want to let you know about the problem and hope that you'll have the initiative to do something about it. A lot of people hate to be imposing, and just want a pleasant transaction with a vendor without having to demand compensation outright. Not saying that whatever happened to the product was your fault, but, in general, rationalizing the action to not compensate the customer by saying the customer didn't directly ask for compensation is bad business, IMO.
Follow Ups	I give a lot of respect to Z1 Motorsports - JayZDMX21 12:32:25 02/10/05 awesome!!! (n/m) - Guapo 12:36:26 02/10/05 "some" money back? (n/m) - bjammmin (SoCal) 12:38:03 02/10/05 LOL, I just noticed that. (n/m) - SeedyROM 12:39:26 02/10/05 whoops ... not so awesome (n/m) - Guapo 12:44:51 02/10/05 lol. (n/m) - whitepearlz 12:45:50 02/10/05 If *not so* then just *good*? (n/m) - Spongerider :) 13:35:19 02/10/05 thats what i'd figure they would do.. - Red October 12:47:30 02/10/05 as long as some money is enough to pull the dent (n/m) - atl300zxtt 12:50:08 02/10/05 why not replace the part with a non-dented part? (n/m) - genic 13:01:42 02/10/05 Because you can send a busted part that you can't normally - SeedyROM 13:35:04 02/10/05 this is true, it would be more of a PITA. At least they did - atl300zxtt 13:41:18 02/10/05 I assure you he was not sent a dented fender, if it was - speedr300z (ATL) 14:03:51 02/10/05 So instead of sending him a good piece and filing a damage - Guapo 14:13:33 02/10/05 Hmm - No answer - Maybe they did file a claim and just - ConVerTT 15:00:11 02/10/05 I didn't answer that because I don't deal with claims.. - speedr300z (ATL) 15:17:28 02/10/05 "If it was dented ...." - nice how you imply that your - ConVerTT 14:22:59 02/10/05 Wasn't implying that he was lying, was stating that when the - speedr300z (ATL) 14:46:30 02/10/05 Thanks for clarifying that. (n/m) - ConVerTT 14:51:29 02/10/05 I thought you were above this kind of nonsense. (n/m) - slowjohn 14:42:25 02/10/05 I've noticed a refreshing openness from Seedy lately. - JRH(KY) 14:52:17 02/10/05 "Strong is the force with this one" (n/m) - Dave N 14:58:00 02/10/05 Maybe he is engaged to be married also. (n/m) - slowjohn 14:59:29 02/10/05 Hey, Z1 bitched about me being a moderator - SeedyROM 18:34:02 02/10/05 Yea, like he came out of the closet!! (n/m) - Spongerider :) 16:05:35 02/10/05 ;) (n/m) - SeedyROM 18:42:48 02/10/05 boo hoo (n/m) - aliaZ 15:22:44 02/10/05 What's the matter? No Kinderarteners or English as a - slowjohn 16:00:19 02/10/05 Sure there are. Take this clown for example. - Kenny 16:11:00 02/10/05 Here he is. Knew you would show up. You are - slowjohn 16:36:32 02/10/05 Shrink... sounds about right. (n/m) - Kenny 12:45:27 02/11/05 actually I was mocking you crying about all the meanies - aliaZ 17:23:04 02/10/05 I know. I do take it all too seriously/personal and I - slowjohn 17:50:09 02/10/05 no worries (n/m) - aliaZ 01:10:37 02/11/05 Since when is nonsense practical and reasonable? (n/m) - Rage (SoCal) 15:33:04 02/10/05 Re: Because you can send a busted part that you can't normally - Russell@Z1 15:17:06 02/10/05 I was wondering when the rest of the your z1 thug-it's - Spongerider :) 15:25:53 02/10/05 Same for you, was wondering when the "gang" would start. - speedr300z (ATL) 15:38:16 02/10/05 You were the first fly. ;-) BTW, how are your - Spongerider :) 15:45:16 02/10/05 Lol, ouch you really got me with that one.. (n/m) - speedr300z (ATL) 15:50:19 02/10/05 Why would you even post this is your weren't sure.. - Rage (SoCal) 15:37:14 02/10/05 different items (n/m) - PhishZ 15:39:56 02/10/05 Dude you are lost, he was talking to someone else below. (n/m) - Robert@Z1 15:41:19 02/10/05 gotcha, my bad. (n/m) - Rage (SoCal) 15:55:12 02/10/05 wow - PhishZ 16:02:28 02/10/05 =/ (n/m) - Z32POWER.com 17:02:30 02/10/05 does "some" = price of the fender? (n/m) - MedManZ 13:11:53 02/10/05 oops (n/m) - aliaZ 13:28:12 02/10/05 you're obviously an intelligent consumer (n/m) - GiZmo 13:31:01 02/10/05 Nice. (n/m) - Rage (SoCal) 13:46:50 02/10/05 Re: I give a lot of respect to Z1 Motorsports - JayZDMX21 13:50:21 02/10/05 good thing u do body work, $50 wouldnt cover it if u - atl300zxtt 13:52:39 02/10/05 lil bondo will fix it right up. (n/m) - Jimina 13:53:16 02/10/05 bondo bad (n/m) - Zluster(Project Platypus) 14:06:08 02/10/05 haha.. so that warrents a compliment? - CarlCuro 13:55:27 02/10/05 I guess I missed the part where he said that Z1 dented the - speedr300z (ATL) 14:05:56 02/10/05 i missed the part where he said the shipping company did? (n/m) - genic 14:11:51 02/10/05 It wouldn't matter even if he had said it.. (n/m) - speedr300z (ATL) 14:49:16 02/10/05 Just curious - who is responsible for damages that occur - ConVerTT 14:13:23 02/10/05 The shipping company if it was insured... (n/m) - Scotts94z32 14:51:13 02/10/05 it might be close, some of the charge for paintless dent - atl300zxtt 14:16:36 02/10/05 most place I've seen charge ~$75/pannel (n/m) - CarlCuro 15:40:49 02/10/05 I've never seen a paintless dent person remove a body panel. (n/m) - Snoguitar 02:08:01 02/11/05 Was it not packaged well or something? (n/m) - Z32Nizzan 14:08:10 02/10/05 Great. Z1 has always treated me well also. You spoke - slowjohn 14:57:48 02/10/05 Pretty funny to hear a self-named SlowJohn dissin' Bubba :) (n/m) - ConVerTT 15:04:30 02/10/05 I certainly would NOT dis Bubba, cuz Bubba is Bubba. I - slowjohn 15:31:12 02/10/05 roflmao!!! (n/m) - ConVerTT 15:50:08 02/10/05 Treating SOME people well doesn't = overall good service - SeedyROM 18:42:06 02/10/05 I can assure you we aren't going anywhere - Russell@Z1 21:04:23 02/10/05 I wasn't talking about you, Sparky. - SeedyROM 02:10:52 02/11/05 On a more negative note - MyDreamZ 15:02:29 02/10/05 Is this the e-mail you were refering too? - Robert@Z1 15:12:40 02/10/05 Turns out after my investigation. - Russell@Z1 15:22:18 02/10/05 lol...you honestly couldn't be serious... - Rage (SoCal) 15:31:55 02/10/05 Although I agree w/what you are saying, the email wasn't - Scotts94z32 15:40:07 02/10/05 that is what I forgot to add, thanks :-) (n/m) - Rage (SoCal) 15:45:12 02/10/05 pretty much (n/m) - PhishZ 15:47:25 02/10/05 Some customers aren't going to want to demand compensation - PhishZ 15:37:51 02/10/05 That is not the point at all... - Only1Z 20:08:28 02/10/05 did they pack it or did they OUT SOURSE it? they seem to - Halo Z 15:10:51 02/10/05 *Source (n/m) - Evan(CA) 16:58:52 02/10/05 Stop Hijacking this guy's thread. He is writing to Thank Z1 - Gordo 93TT NYC 15:37:25 02/10/05 2nd.... (n/m) - speedr300z (ATL) 15:52:38 02/10/05 If it was intended for Z1, he would have emailed Z1. (n/m) - Marshall 17:45:56 02/10/05 maybe if you say pretty please (n/m) - Guapo 17:53:15 02/10/05 Maybe we don't like seeing people being taken for fools. (n/m) - bassplayr 04:17:57 02/11/05 Yup, they are great bunch of guys. Props to them (n/m) - DougZXTT 22:44:29 02/10/05
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